Best Contact & Call Center Software by Service Cloud - Salesforce
网页Connect every channel and maximize ROI with contact center software built directly into your CRM. With your CRM + AI + Data + Trust natively integrated with the Salesforce Platform, transform your contact center into an intelligent, omni-channel engagement center for effective, cost-efficient service. Watch demo Try for free.
The Ultimate Guide to Flow Best Practices and Standards
网页2021年6月16日 · Learn Flow best practices, ‘gotchas,’ and design tips for admins to make your flows scale with your organization.
Service Cloud: Unified Customer Service Agent Console
网页Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone ...
Automate Tasks with Flows - Salesforce
网页Call Apex Code from a Process. Execute Actions for Multiple Criteria. Process Management. Automation can help your company reduce repetitive tasks, increase speed and accuracy, and do more with less. With Flow Builder, create simple or complex...
Salesforce Flow | Salesforce Developer Center
网页2020年6月21日 · Salesforce Flow Automate processes for every app, experience, and portal with declarative tools. Expand flow-building options by developing custom Apex actions, Lightning web components, and Apex-defined data types, and by integrating with MuleSoft and other web services.
网页2024年9月20日 · Salesforce and Amazon Web Services provide examples to help you get started using Service Cloud Voice. These examples illustrate how to implement common use cases such as SMS transfers, linking
Salesforce Call Center
网页Call Center integrates Salesforce with third-party computer-telephony integration (CTI) systems. Call center users can see Salesforce information for incoming calls, make out-going calls directly from Salesforce, and report on call outcome, duration, and more.
Customize Call Journeys with Amazon Connect Flows - Salesforce
网页An Amazon Connect flow depicts a customer’s voice call journey from beginning to end. Configure Service Cloud Voice flows for your contact center to determine how Salesforce handles inbound calls, outbound calls, callbacks, and call transfers.
Call Center Integration Software & Cloud Telephony Solutions
网页Workflows. Embed business processes easily across all channels to surface the most applicable information and help customers resolve requests on their own. Use workflows to automate both simple and complex tasks — from resetting a password to …
Salesforce Service Cloud Voice Best Practice Guide
网页2023年7月17日 · Contact flows are essentially a set of prompts triggered after a customer enters some information. They define the experience a customer has with your contact center. We recommend that you spend some time planning different customer scenarios based on common requests and use cases, …