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Chat Bots
11 小时
AI & Sustainability at Forefront at Cnect Wales Awards 2024
The champions of Wales’ contact centres have been celebrated at this year’s 26th annual awards ceremony hosted by Comedian ...
Chat Bots
15 小时
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership ...
Chat Bots
16 小时
Airmeez Partners with Noetica to Add Intelligent Dialling
Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform. contact centre ...
Chat Bots
19 小时
CV Formatting Tips for Contact Centre Professionals
Your CV should prominently feature those all-important customer service skills which are absolutely critical for success in ...
Chat Bots
3 天
Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer ...
Chat Bots
4 天
Verint & Five9 Deepen Partnership to Deliver AI-Driven CX
Verint & Five9 Deepen Partnership to Deliver AI-Driven CX. Customers Now Benefit From Native Cloud-to-Cloud Platform for ...
Chat Bots
3 天
Financial Conduct Authority Consumer Duty – One Year On
Introduced July 2023, the Financial Conduct Authority Consumer Duty, also known as the Duty, has been in force for over a ...
Chat Bots
5 天
Avaya Appoints Alison Hastings to Lead European Channel Business
Avaya announce appointment alison Hastings as European Channel Lead she was previously Avaya’s Senior Channel Director for UK ...
Chat Bots
4 天
Kärcher Netherlands Modernise Customer Experiences Through Vodafone storm®
Kärcher Netherlands has selected Vodafone storm® to provide 'next level customer care' through Vodafone storm cloud contact ...
Chat Bots
4 天
Metrics that Reveal Home Truths about your Contact Centre
Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways to measure customer service ...
Chat Bots
5 天
Cardiff Schools Turn PSTN Switch-Off into Opportunity for Improved Teacher Agility
Cardiff Council has turned the UK’s PSTN switch-off into an opportunity for the digital transformation of its schools’ ...
Chat Bots
6 天
When Customer Service Becomes an Endless ‘Sales Pitch’
When Customer Service Becomes an Endless 'Sales Pitch' - what has a car dealership got to do with a contact centre?
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