IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

The best laptop for graphic design delivers color accurate screens and top-tier specs for running Photoshop, Illustrator, Affinity and more. My team and I have reviewed hundreds of design ...

Protein design (or protein engineering) is a technique by which proteins with enhanced or novel functional properties are created. Proteins can be engineered by rational design, which typically ...

Hosted private branch exchange (PBX) services are a staunch go-to for ... third-party integrations and most notably an interactive voice response (IVR) system. IVR allows companies to automate ...

Alternatively, you could implement an outbound IVR for routine calls that might not even require an agent. It’s not impossible to set up, and you can design flows so that an agent could ...

Invesco Mortgage Capital (IVR) closed the latest trading day at $8.47, indicating a +1.32% change from the previous session's end. The stock outpaced the S&P 500's daily gain of 0.97%. On the ...

Before you start designing your IVR system, it’s important to define your goals and metrics for the integration. What are you hoping to accomplish by connecting your IVR with your CRM and chatbot?

At a moment when the word “design” has come to refer to everything and thus nothing, this issue examines the state of architectural practice today.

Commissions do not affect our editors' opinions or evaluations. Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that ...