How are conversational assistants influencing the way that brands interact with consumers, and what opportunities – and ...

Hale discusses creating a strategic role for social channels, the value of an “entertainer mindset” in an attention economy, and working with agencies and brand frameworks.

As consumer behaviour shifted, the leadership team at this global food manufacturer identified digital as a critical growth ...

Very few brands have slogans that cut through like that of Specsavers. The optical retailer’s historically humorous approach also makes it one of the brands that can pop up during cultural moments on ...

Empower your teams with the must-have marketing skills - delivered to learners in the most efficient, most effective ways - to accelerate your organisation’s growth.

Typically, receiving a Net Promoter Score depends on the customer taking the time to complete a survey; however, CVS Health is using its huge quantities of data to create predictive NPS, using the ...

From FMCG manufacturers to omnichannel retailers, broadcasters to pharmaceutical companies, the world’s most established organisations rely on our marketing and ecommerce expertise. Econsultancy’s mix ...

Over the last year, Tesco has been innovating with its customer emails, driving upticks in clickthrough rate by incorporating a range of personalised content and promotions. The approach has seen ...

In the context of shifting consumer behaviour and changing markets, a focus on the customer and delivering an excellent customer experience is key. This chapter outlines how companies can transform ...

A leading global spirits brand recognised that their marketing teams needed to accelerate their digital capabilities to keep pace with the evolving consumer landscape. A leading global spirits brand ...

Marcos Angelides admires the autumnal fashion stylings of Carmen Berzatto, the titular character of HBO’s The Bear. Naturally, the co-managing director at Spark Foundry fed one of Carmy’s jumpers into ...

Integrate all your teams’ learning into daily working practices with programmes designed to deliver durable skills for ever-evolving real-world situations.