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Chat Bots
3 小时
Are Contact Centre Agents More Productive at Home or Office?
Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of Solgari, discusses - contact centre ...
Chat Bots
6 小时
Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings
Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings within the contact centre with storm product ...
Chat Bots
7 小时
The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities
The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and Multilingual Capabilities contact ...
Chat Bots
12 小时
These Steps are Key to Contact Centre Agility for any Season
These steps are key to contact centre agility for any season Magnus Geverts, VP Product Marketing at Calabrio discusses ...
Chat Bots
5 天
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio Unveils New AI-Powered Quality Management Features to Elevate Contact Centre Agent and Customer Experiences ...
Chat Bots
4 天
Why Your AI Journey Doesn’t Need a Data Lake to Make Waves
Why Your AI Journey Doesn't Need a Data Lake to Make Waves - Joe O'Brien Sabio Group, discusses. contact centre ...
Chat Bots
5 天
Omningage – A Sneak Peek at the Future of Omnichannel Communication
A Sneak Peek at the Future of Omnichannel Communication At Omningage, SMS is becoming a critical tool for contact centres.
Chat Bots
1 天
Speech Automation
147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...
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