Learn how Direct Inward Dialing can be used with a cloud phone system to create efficiencies and cost savings.

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a ...

Microsoft has become so dominant in enterprise communications that it’s hard not to compare it to the Bell System. But global monopolies in telecom have vastly different implications.

When you use links on our website, we may earn a fee. The key difference between a prepaid and a postpaid cell phone plan comes down to when you pay. A prepaid plan is pay up front, oftentimes for ...

Voice over Internet Protocol (VoIP) is the technology that allows businesses to place phone calls through the internet. VoIP systems are a great solution for modern businesses, especially those ...

The Oct. 15 meeting of the Board of Commissioners opened with commissioners Skip Brandt, Denis Duman and Ted Lindsley; clerk ...

UK company Threads Software Ltd today announces the release of its call transcription module for the FreePBX, a cloud-based ...

UK company Threads Software Ltd today announces the release of its call transcription module for the FreePBX, a cloud-based telephone system. Built around the open-source Asterisk kernel, FreePBX is ...

Forrester analysts assess the various options and licensing arrangements available for unified comms as a service (UCaaS) ...

The COVID-19 pandemic served as a catalyst for conversations about justice systems, shedding light on some key areas in need of transformation. It particularly highlighted how emerging ...

When you use links on our website, we may earn a fee. While vacation is a great time to disconnect from your devices, you still need to be able to use your phone internationally to stay in contact ...

Commissions do not affect our editors' opinions or evaluations. Retailers use point-of-sale (POS) systems to track sales history, process transactions and track inventory. When implemented ...