There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Dedicated call center software offers all the trappings ... From advanced analytics to IVR, the software makes light work out of managing calls, leaving agents with more time to tend to customer ...

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Nextiva is a VoIP call center software that offers a range of features, including call routing, IVR, call recording, and analytics. It is an ideal solution for businesses that want to improve ...

A hotel phone system must support guests, office staff and receptionists. This infrastructure usually requires particular ...

Call centers that include handling of calls along with live support software like email ... like automatic call distribution, interactive voice response (IVR) and skills based routing.