Ikea's partnership with the drone maker Verity fits into its larger plan to improve customer experiences, starting in its ...

Customer service is seen as one of the sectors where AI could have the biggest impact.

Company Wins Awards Eighth Year in a Row, including “I Could Eat This Everyday”, Best Sauce and Best ChickenEAST RUTHERFORD, ...

A Waffle House employee was shot and killed after a customer became angry while waiting for his food to be prepared, police ...

The settlement with the Federal Communications Commission resolves an investigation of a cyberattack that saw almost 9 ...

Our Window Nation review showcases a growing vinyl and wood window replacement company offering numerous options and door ...

Discover how this versatile format can elevate your brand's narrative -- from showcasing sequential stories to highlighting ...

Leaders at several fleets share their insights on getting the most out of your drivers in CCJ's upcoming webinar, in ...

Dubai-based Landmark Group's most loved fashion brand Max Fashion prepares to step into a new chapter for the brand with a ...

This guide will walk you through what a customer engagement platform is, how they work, and how to choose the best one for you. A customer engagement platform is software that helps businesses ...

Exceed customer expectations by delivering exceptional service on any channel. Make agents’ work effortless Enable self-service Optimize service operations Meet customers where they are Show them you ...

Caribbean Hotel and Tourism Association. The Caribbean Hotel and Tourism Association Education Foundation (CHTAEF), in ...