A bomb threat was received on the Reserve Bank of India (RBI)'s customer care number yesterday, during which the caller ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

Micro-experiences provide a solution to this fatigue by delivering brief, highly personalized interactions that capture ...

In the competitive landscape of small businesses, delivering excellent customer service is often a key factor that separates ...

As technology has changed, customer service has changed too. We’ve moved from in-store and phone support to email and even social media assistance for customers. Live chat support is the newest ...

There are different ways companies can help their customers. It’s pretty cool how many options there are now but it all starts with a great customer support. Let’s check out different types of ...

During a recent visit to her hometown, three-time Grammy winner, poet, and actress Jill Scott stopped by the PECO Customer ...

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

Agentic AI represents a breakthrough paradigm that can enable several tasks to be done autonomously, coordinate across ...

Google is reinforcing stricter privacy rules for Customer Match, warning misuse could lead to immediate account suspension without warning.