Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Don't impose onsite, hybrid or remote workplace policies based on personal preference. Find a way to collect data to inform ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected workspace app for ...

One of the most meme-able Zoom meeting moments happened three and a half years ago, when lawyer Rod Ponton was unable to turn ...

New tools are needed to meet the challenge of continually analyzing and acting on multiple data streams as a way to boost customer engagement required new tools for knowledge automation. Cisco’s Jay ...

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay connected.

Microsoft has become so dominant in enterprise communications that it’s hard not to compare it to the Bell System. But global monopolies in telecom have vastly different implications.

IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: RingCentral's RingEX now includes AI ...

Generative AI is useful as an agent assistant, but could agent replacement be too tempting to resist? This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end ...