Agent help systems that use cutting-edge artificial intelligence have the potential to alter the contact center. These solutions can increase agent efficiency and productivity, save operating expenses ...
Digital transformation manifests itself in organizations in many ways. We tend to fall into the technology trap of ‘what’ we use to communicate, rather than focusing on ‘why’ it’s important to ensure ...
The rapid advancement of manufacturing, retail, transportation, healthcare, and agriculture indicates an unparalleled surge in the expansion of the ...