Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of Solgari, discusses - contact centre ...

Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings within the contact centre with storm product ...

The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and Multilingual Capabilities contact ...

These steps are key to contact centre agility for any season Magnus Geverts, VP Product Marketing at Calabrio discusses ...

Calabrio Unveils New AI-Powered Quality Management Features to Elevate Contact Centre Agent and Customer Experiences ...

Why Your AI Journey Doesn't Need a Data Lake to Make Waves - Joe O'Brien Sabio Group, discusses. contact centre ...

A Sneak Peek at the Future of Omnichannel Communication At Omningage, SMS is becoming a critical tool for contact centres.

Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI - contact centre ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Product availability and shipment concerns prompt UK shoppers to prioritise human-enabled CX this Golden Quarter, finds new ...

International Control Room Week runs from 21st to 27th October and aims to recognise and raise awareness of the vital role ...