After selling a second-hand Telfar purse to a buyer on Depop, a platform similar to eBay, a woman known as Lingy said she’s been forced to defend herself online from unwarranted customer criticism.

This fear of abusing our strength also prevents us, in professional life, from pointing out mistakes or shortcomings for fear of humiliating, or assuming uncourteous authority over others.

It was not only inconvenient; it was uncourteous, disappointing, and a waste of our limited time & money. What a discouraging and offensive experience. As somebody who does not often write reviews ...