There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

Genesys is targeting midmarket prospects with call centers staffed by about 150 service representatives. Genesys plans to deliver its adapter in the first half of 2004, after Microsoft CRM 1.2 ...

Jonathan Moran from SAS discusses how AI is advancing CRM beyond contact centers and marketing and what's needed to ensure its responsible use. Developed by CallRail Labs, Convert Assist integrates ...

Small business CRM software may include a limited set of feature, but permit easy installation and implementation. Call center CRM software is often part of a complete system that provides predictive ...

A system feature wherein a call waiting in queue for an answer resource is offered to other centers operated by the enterprise. In better implementations, the caller becomes queued at all sites ...